Refund policy

Returns and refunds

We want you to love what you ordered. If you don't, you can return it within 30 days of delivery — even if it has been opened and tried. Return shipping is free.

How to start a return

  1. Message us through our Contact page with your order number and the item(s) you'd like to return.
  2. We'll reply with a prepaid return label and simple instructions.
  3. Pack the item securely — sets and bundles should be returned complete — and drop it off with the carrier on the label.

Refunds

Once your return arrives and has been checked, we'll refund the original payment method. This typically takes 5–10 business days from the day we receive it; your bank or card issuer may take a few extra days to show the credit.

Exchanges

The quickest way to swap a shade or scent is to return the original for a refund and place a new order for the one you'd like.

Damaged, faulty or incorrect items

If something arrives damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with a photo and we'll put it right straight away — at no cost to you.

Items we can't accept back

  • Gift cards
  • Items marked final sale at the time of purchase

Questions? We're always happy to help — reach us through the Contact page.